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check Ordered before 23:30, shipped the same day

GDPR Right to Erasure Request

Submit a GDPR right to erasure request here. After entering your email address, you will receive an email from us with a confirmation link to carry out your request.

Important information

  • Please note: you will receive a unique code for each product after confirming your forgetfulness request. Make note of this. This is your guarantee certificate. You will only see this once.
  • For some data, a legal retention obligation applies, which means we cannot delete it.
  • Business order? Unfortunately, this automated process is not available to you because we need to keep more of your data for the tax authorities. Please contact shop@btcdirect.eu for more information.
  • If you have placed an order before 8 February 2021, we will NOT be able to process your request automatically. In that case please send us an email with your request: shop@btcdirect.eu