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Getting started with your hardware wallet
Just got a hardware wallet? Choose your model below. You'll see how to check that the device is genuine, where to find the official software, how to go through the setup and how to keep your recovery phrase, PIN and firmware in order.
Your recovery phrase is for you aloneBTC Direct, BTC Direct Shop and the manufacturer of your wallet will never ask for it: not by email, not on the phone and not in a chat. Never type it into a website or app that asks for it, either.
Only get software from the sourceFor each model we name the brand's official download page, such as ledger.com/start or trezor.io/start. Don't click on search results or ads: fake versions that steal your recovery phrase turn up there.
Which wallet do you have?
32 wallets
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Ledger
Ledger Flex
1Check authenticity
Check that your Ledger Flex is genuine
- Only order from Ledger itself or from an authorised reseller.
- Check that everything is in the box (see the overview below).
- The Recovery Sheets should not have any words on them yet.
- The first time you switch it on, you see a welcome screen. You set a new PIN yourself; you are not asked for an existing code.
- Let the Ledger Wallet app run the Genuine Check. This happens during setup and can be repeated later under My Ledger, where 'Your device is genuine' should then appear.
- Seal
- Yes: most Flex boxes have an anti-tamper seal. Plastic film around the box is not part of it.
- What's in the box
- Ledger Flex, USB-C to USB-C cable, three Recovery Sheets, Ledger Recovery Key and a user guide
- Hardware check
2Setup
Official download pageledger.com/start
- Software
- Ledger Wallet (the new name for Ledger Live)
- Phone or computer required?
- Not necessarily: you can set up the device without an app, although Ledger strongly recommends the Ledger Wallet app on your phone or computer. You need that app to install apps, update Ledger OS and check authenticity. You always check and confirm transactions on the wallet itself.
- Mobile
- iOS 15 or later and Android 10 or later
- Desktop
- 64-bit Windows 10 or later, macOS 12 Monterey or later and 64-bit Ubuntu 20.04 or later. ARM versions of Windows and Ubuntu and Chromebooks are not supported.
3Recovery phrase and security
- Backup method
- A 24-word recovery phrase that you write down on the Recovery Sheet. You can also use the included Ledger Recovery Key (an NFC card with its own PIN) or take out the optional Ledger Recover subscription.
- PIN
- You choose 4 to 8 digits. After three wrong attempts the wallet is completely wiped.
- Passphrase
- Supported, up to 100 characters. You set it on the device, either for temporary use or linked to a second PIN.
- Switching to another wallet
- Possible: the 24 words follow BIP39, so any wallet with BIP39 support can read them.
Lost access or starting over?
4Updates
- How to install updates
- You update Ledger OS in the Ledger Wallet app, on desktop or mobile. This model still receives updates.
Other information
- Works with
- More than 50 wallets, including MetaMask, Rabby, Phantom, Sparrow, Electrum, Rainbow, Zerion, Guarda and MyEtherWallet
- Supported coins
- Ledger's overview
- Connects with BTC Direct
- Yes
- Help from Ledger
- Ledger Support
- Warranty
- 2 years with BTC Direct Shop. How the warranty works
- In the shop
- Ledger Flex at BTC Direct Shop
Ledger Nano Gen5
1Check authenticity
Check that your Ledger Nano Gen5 is genuine
- Only order from Ledger itself or from an authorised reseller.
- Check that everything is in the box (see the overview below).
- The Recovery Sheets should not have any words on them yet.
- The first time you switch it on, you see a welcome screen. You set a new PIN yourself; you are not asked for an existing code.
- Let the Ledger Wallet app run the Genuine Check. This happens during setup and can be repeated later under My Ledger, where 'Your device is genuine' should then appear.
- Seal
- Yes, the box is sealed.
- What's in the box
- Ledger Nano Gen5, USB-C to USB-C cable, three Recovery Sheets, Ledger Recovery Key and a leaflet with safety and regulatory information
- Hardware check
2Setup
Official download pageledger.com/start
- Software
- Ledger Wallet (the new name for Ledger Live)
- Phone or computer required?
- Not necessarily: you can set up the device without an app, although Ledger strongly recommends the Ledger Wallet app on your phone or computer. You need that app to install apps, update Ledger OS and check authenticity. You always check and confirm transactions on the wallet itself.
- Mobile
- iOS 15 or later and Android 10 or later
- Desktop
- 64-bit Windows 10 or later, macOS 12 Monterey or later and 64-bit Ubuntu 20.04 or later. ARM versions of Windows and Ubuntu and Chromebooks are not supported.
3Recovery phrase and security
- Backup method
- A 24-word recovery phrase that you write down on the Recovery Sheet. You can also use the included Ledger Recovery Key (an NFC card with its own PIN) or take out the optional Ledger Recover subscription.
- PIN
- You choose 4 to 8 digits. After three wrong attempts the wallet is completely wiped.
- Passphrase
- Supported, up to 100 characters. You set it on the device, either for temporary use or linked to a second PIN.
- Switching to another wallet
- Possible: the 24 words follow BIP39, so any wallet with BIP39 support can read them.
Lost access or starting over?
4Updates
- How to install updates
- You update Ledger OS in the Ledger Wallet app, on desktop or mobile. This model still receives updates.
Other information
- Works with
- More than 50 wallets, including MetaMask, Rabby, Phantom, Sparrow, Electrum, Rainbow, Zerion, Guarda and MyEtherWallet
- Supported coins
- Ledger's overview
- Connects with BTC Direct
- Yes
- Help from Ledger
- Ledger Support
- Warranty
- 2 years with BTC Direct Shop. How the warranty works
- In the shop
- Ledger Nano Gen5 at BTC Direct Shop
Ledger Stax
1Check authenticity
Check that your Ledger Stax is genuine
- Only order from Ledger itself or from an authorised reseller.
- Check that everything is in the box (see the overview below).
- The Recovery Sheets should not have any words on them yet.
- The first time you switch it on, you see a welcome screen. You set a new PIN yourself; you are not asked for an existing code.
- Let the Ledger Wallet app run the Genuine Check. This happens during setup and can be repeated later under My Ledger, where 'Your device is genuine' should then appear.
- What's in the box
- Ledger Stax, Ledger Stax Magnet Shell, USB-C to USB-C cable, three Recovery Sheets, Ledger Recovery Key and a user guide
- Hardware check
2Setup
Official download pageledger.com/start
- Software
- Ledger Wallet (the new name for Ledger Live)
- Phone or computer required?
- Not necessarily: you can set up the device without an app, although Ledger strongly recommends the Ledger Wallet app on your phone or computer. You need that app to install apps, update Ledger OS and check authenticity. You always check and confirm transactions on the wallet itself.
- Mobile
- iOS 15 or later and Android 10 or later
- Desktop
- 64-bit Windows 10 or later, macOS 12 Monterey or later and 64-bit Ubuntu 20.04 or later. ARM versions of Windows and Ubuntu and Chromebooks are not supported.
3Recovery phrase and security
- Backup method
- A 24-word recovery phrase that you write down on the Recovery Sheet. You can also use the included Ledger Recovery Key (an NFC card with its own PIN) or take out the optional Ledger Recover subscription.
- PIN
- You choose 4 to 8 digits. After three wrong attempts the wallet is completely wiped.
- Passphrase
- Supported, up to 100 characters. You set it on the device, either for temporary use or linked to a second PIN.
- Switching to another wallet
- Possible: the 24 words follow BIP39, so any wallet with BIP39 support can read them.
Lost access or starting over?
4Updates
- How to install updates
- You update Ledger OS in the Ledger Wallet app, on desktop or mobile. This model still receives updates.
Other information
- Works with
- More than 50 wallets, including MetaMask, Rabby, Phantom, Sparrow, Electrum, Rainbow, Zerion, Guarda and MyEtherWallet
- Supported coins
- Ledger's overview
- Connects with BTC Direct
- Yes
- Help from Ledger
- Ledger Support
- Warranty
- 2 years with BTC Direct Shop. How the warranty works
- In the shop
- Ledger Stax at BTC Direct Shop
Ledger Nano S Plus
1Check authenticity
Check that your Ledger Nano S Plus is genuine
- Only order from Ledger itself or from an authorised reseller.
- Check that everything is in the box (see the overview below).
- The Recovery Sheets should not have any words on them yet.
- On start-up, 'Welcome to Ledger Nano S Plus' appears. You choose a new PIN yourself; you are not asked for an existing one.
- The Ledger Wallet app runs the Genuine Check automatically: during setup and every time you connect to My Ledger.
- What's in the box
- Ledger Nano S Plus, USB-C to USB-A cable, three Recovery Sheets, keychain strap and a leaflet with safety and regulatory information
- Hardware check
2Setup
Official download pageledger.com/start
- Software
- Ledger Wallet (the new name for Ledger Live)
- Phone or computer required?
- Yes. There is no battery, so the wallet only works with a USB connection to a computer or Android phone. You manage the PIN and recovery phrase on the device; for apps, accounts and transactions you use the Ledger Wallet app.
- Mobile
- Android 10 or later only, via a USB cable; iPhone is not supported
- Desktop
- 64-bit Windows 10 or later, macOS 12 Monterey or later and 64-bit Ubuntu 20.04 or later. ARM versions of Windows and Ubuntu and Chromebooks are not supported.
3Recovery phrase and security
- Backup method
- A 24-word recovery phrase on the Recovery Sheet, optionally supplemented by the Ledger Recover subscription. The Ledger Recovery Key cannot be used, because this model has no NFC.
- PIN
- You choose 4 to 8 digits. After three wrong attempts the wallet is completely wiped.
- Passphrase
- Supported, up to 100 characters. You set it on the device, either for temporary use or linked to a second PIN.
- Switching to another wallet
- Possible: the 24 words follow BIP39, so any wallet with BIP39 support can read them.
Lost access or starting over?
4Updates
- How to install updates
- You update Ledger OS in the Ledger Wallet app on a computer, or on an Android phone via USB. This model still receives updates.
Other information
- Works with
- More than 50 wallets, including MetaMask, Rabby, Phantom, Sparrow, Electrum, Rainbow, Zerion, Guarda and MyEtherWallet
- Supported coins
- Ledger's overview
- Connects with BTC Direct
- Yes
- Help from Ledger
- Ledger Support
- Warranty
- 2 years with BTC Direct Shop. How the warranty works
- In the shop
- Ledger Nano S Plus at BTC Direct Shop
Ledger Nano X
1Check authenticity
Check that your Ledger Nano X is genuine
- Only order from Ledger itself or from an authorised reseller.
- Check that everything is in the box (see the overview below).
- The Recovery Sheets should not have any words on them yet.
- On start-up, 'Welcome to Ledger Nano X' appears. You choose a new PIN yourself; you are not asked for an existing one.
- The Ledger Wallet app runs the Genuine Check automatically: during setup and every time you connect to My Ledger.
- What's in the box
- Ledger Nano X, USB-C to USB-A cable, three Recovery Sheets, keychain strap and a leaflet with safety and regulatory information
- Hardware check
2Setup
Official download pageledger.com/start
- Software
- Ledger Wallet (the new name for Ledger Live)
- Phone or computer required?
- Yes. You set the PIN and recovery phrase on the Nano X itself, but installing apps, adding accounts, viewing your balance and making transactions all go through the Ledger Wallet app on a computer or smartphone.
- Mobile
- iOS 15 or later and Android 10 or later
- Desktop
- 64-bit Windows 10 or later, macOS 12 Monterey or later and 64-bit Ubuntu 20.04 or later. ARM versions of Windows and Ubuntu and Chromebooks are not supported.
3Recovery phrase and security
- Backup method
- A 24-word recovery phrase on the Recovery Sheet, optionally supplemented by the Ledger Recover subscription. The Ledger Recovery Key cannot be used, because this model has no NFC.
- PIN
- You choose 4 to 8 digits. After three wrong attempts the wallet is completely wiped.
- Passphrase
- Supported, up to 100 characters. You set it on the device, either for temporary use or linked to a second PIN.
- Switching to another wallet
- Possible: the 24 words follow BIP39, so any wallet with BIP39 support can read them.
Lost access or starting over?
4Updates
- How to install updates
- You update Ledger OS in the Ledger Wallet app: on a computer or Android via USB, or wirelessly via Bluetooth in the mobile app (from Ledger OS 2.4.1). This model still receives updates.
Other information
- Works with
- More than 50 wallets, including MetaMask, Rabby, Phantom, Sparrow, Electrum, Rainbow, Zerion, Guarda and MyEtherWallet
- Supported coins
- Ledger's overview
- Connects with BTC Direct
- Yes
- Help from Ledger
- Ledger Support
- Warranty
- 2 years with BTC Direct Shop. How the warranty works
- In the shop
- Ledger Nano X at BTC Direct Shop
Trezor
Trezor Safe 7
1Check authenticity
Check that your Trezor Safe 7 is genuine
- Check that the watermarked film around the box and the hologram seal on the USB-C port are undamaged.
- The box contains the device (with screen protector), a USB-C cable and a starter pack: two backup cards, a guide, a safety leaflet and stickers.
- Both backup cards should be blank.
- The wallet ships without firmware. Trezor Suite installs the official, signed firmware the first time you connect it.
- During that first connection, Trezor Suite has the two secure elements and the microcontroller run an authenticity check. If something isn't right, stop and contact Trezor Support.
- Seal
- Yes: a hologram seal over the USB-C port and watermarked film around the box
- What's in the box
- Trezor Safe 7, USB-C to USB-C cable, two backup cards for 20 words, getting-started guide, safety guide and stickers
2Setup
Official download pagetrezor.io/start
- Software
- Trezor Suite
- Phone or computer required?
- Yes, you need Trezor Suite on a computer or phone to set it up and use it. You can connect via USB-C or Bluetooth; with an iPhone only via Bluetooth.
- Mobile
- Android 12 or later (USB-C or Bluetooth); iOS 15 or later with all features via Bluetooth
- Desktop
- Windows 10+, macOS 12 Monterey+ and Linux. Can also be used as a web app in Chrome, Edge, Brave or another Chromium browser. ChromeOS is not officially supported.
3Recovery phrase and security
- Backup method
- A 20-word backup (SLIP39) by default. You can also choose Multi-share Backup, which splits the recovery phrase into several shares, or 12 or 24 words (BIP39).
- PIN
- You choose 4 to 50 digits. After ten wrong attempts the wallet is wiped.
- Passphrase
- Supported, up to 50 characters. You type it on the touchscreen or in Trezor Suite; it is not stored anywhere.
- Switching to another wallet
- Possible: a 20-word backup works in wallets with SLIP39 support, a 12- or 24-word backup in wallets with BIP39.
Lost access or starting over?
4Updates
- How to install updates
- Via Trezor Suite on a computer or phone. This model still receives updates.
Other information
- Works with
- Including MetaMask, Rabby, Exodus, Rainbow, Backpack, Safe, NuFi, Sparrow and Electrum
- Supported coins
- Trezor's overview
- Connects with BTC Direct
- Yes
- Help from Trezor
- Trezor Support
- Warranty
- 2 years with BTC Direct Shop. How the warranty works
- In the shop
- Trezor Safe 7 at BTC Direct Shop
Trezor Safe 5
1Check authenticity
Check that your Trezor Safe 5 is genuine
- Check that the packaging (which sometimes comes in plastic film) and the hologram seal on the USB-C port are undamaged.
- The box contains the device (with screen protector), a USB-C cable and a starter pack: two backup cards, a guide, a safety leaflet and stickers.
- Both backup cards should be blank.
- The wallet ships without firmware. Trezor Suite installs the official, signed firmware the first time you connect it.
- During that first connection, Trezor Suite uses the secure element to check that the device is genuine. If in doubt, stop and contact Trezor Support.
- Seal
- Yes: a hologram seal over the USB-C port that leaves 'VOID' behind when removed. The box sometimes comes in plastic film.
- What's in the box
- Trezor Safe 5, USB-C to USB-C cable, two backup cards for 20 words, getting-started guide and stickers
2Setup
Official download pagetrezor.io/start
- Software
- Trezor Suite
- Phone or computer required?
- Yes, setup and use go through Trezor Suite on a computer or Android phone, connected with the USB-C cable. You cannot set up the wallet with an iPhone.
- Mobile
- Android 12 or later with all features via USB-C; on iOS 15+ you can only view balances, not send or set up
- Desktop
- Windows 10+, macOS 12 Monterey+ and Linux. Can also be used as a web app in Chrome, Edge, Brave or another Chromium browser. ChromeOS is not officially supported.
3Recovery phrase and security
- Backup method
- A 20-word backup (SLIP39) by default. You can also choose Multi-share Backup, which splits the recovery phrase into several shares, or 12 or 24 words (BIP39).
- PIN
- You choose 4 to 50 digits. After sixteen wrong attempts the wallet is wiped.
- Passphrase
- Supported, up to 50 characters. You type it on the touchscreen or in Trezor Suite; it is not stored anywhere.
- Switching to another wallet
- Possible: a 20-word backup works in wallets with SLIP39 support, a 12- or 24-word backup in wallets with BIP39.
Lost access or starting over?
4Updates
- How to install updates
- Via Trezor Suite on a computer, in the web version or on Android; not via iOS. This model still receives updates.
Other information
- Works with
- Including MetaMask, Rabby, Exodus, Rainbow, Backpack, Safe, NuFi, Sparrow and Electrum
- Supported coins
- Trezor's overview
- Connects with BTC Direct
- Yes
- Help from Trezor
- Trezor Support
- Warranty
- 2 years with BTC Direct Shop. How the warranty works
- In the shop
- Trezor Safe 5 at BTC Direct Shop
Trezor Safe 3
1Check authenticity
Check that your Trezor Safe 3 is genuine
- Check that the packaging and the hologram seal on the USB-C port are undamaged.
- The box contains the device, two backup cards, a getting-started guide, a safety leaflet, stickers and a USB-C cable.
- Both backup cards should be blank.
- The wallet ships without firmware. Trezor Suite installs the official, signed firmware the first time you connect it.
- During that first connection, Trezor Suite uses the secure element to check that the device is genuine. If in doubt, stop and contact Trezor Support.
- Seal
- Yes: a hologram seal over the USB-C port that leaves 'VOID' behind when removed
- What's in the box
- Trezor Safe 3, USB-C to USB-C cable, two backup cards for 20 words, getting-started guide and stickers
2Setup
Official download pagetrezor.io/start
- Software
- Trezor Suite
- Phone or computer required?
- Yes, there is no battery. Setup and use go through Trezor Suite on a computer or Android phone; you cannot set up the wallet with an iPhone.
- Mobile
- Android 12 or later with all features via USB-C; on iOS 15+ you can only view balances, not send or set up
- Desktop
- Windows 10+, macOS 12 Monterey+ and Linux. Can also be used as a web app in Chrome, Edge, Brave or another Chromium browser. ChromeOS is not officially supported.
3Recovery phrase and security
- Backup method
- A 20-word backup (SLIP39) by default. You can also choose Multi-share Backup, which splits the recovery phrase into several shares, or 12 or 24 words (BIP39).
- PIN
- You choose 4 to 50 digits. After sixteen wrong attempts the wallet is wiped.
- Passphrase
- Supported, up to 50 characters. You enter it with the buttons on the wallet or in Trezor Suite; it is not stored anywhere.
- Switching to another wallet
- Possible: a 20-word backup works in wallets with SLIP39 support, a 12- or 24-word backup in wallets with BIP39.
Lost access or starting over?
4Updates
- How to install updates
- Via Trezor Suite on a computer, in the web version or on Android; not via iOS. This model still receives updates.
Other information
- Works with
- Including MetaMask, Rabby, Exodus, Rainbow, Backpack, Safe, NuFi, Sparrow and Electrum
- Supported coins
- Trezor's overview
- Connects with BTC Direct
- Yes
- Help from Trezor
- Trezor Support
- Warranty
- 2 years with BTC Direct Shop. How the warranty works
- In the shop
- Trezor Safe 3 at BTC Direct Shop
Trezor Safe 7 - Bitcoin-only
1Check authenticity
Check that your Trezor Safe 7 - Bitcoin-only is genuine
- Check that the watermarked film around the box and the hologram seal on the USB-C port are undamaged.
- The box contains the device (with screen protector), a USB-C cable and a starter pack: two backup cards, a guide, a safety leaflet and stickers.
- Both backup cards should be blank.
- The wallet ships without firmware. Trezor Suite installs the official, signed firmware the first time you connect it.
- During that first connection, Trezor Suite has the two secure elements and the microcontroller run an authenticity check. If something isn't right, stop and contact Trezor Support.
- Seal
- Yes: a hologram seal over the USB-C port and watermarked film around the box
- What's in the box
- Trezor Safe 7, USB-C to USB-C cable, two backup cards for 20 words, getting-started guide, safety guide and stickers
2Setup
Official download pagetrezor.io/start
- Software
- Trezor Suite
- Phone or computer required?
- Yes, you need Trezor Suite on a computer or phone to set it up and use it. You can connect via USB-C or Bluetooth; with an iPhone only via Bluetooth.
- Mobile
- Android 12 or later (USB-C or Bluetooth); iOS 15 or later with all features via Bluetooth
- Desktop
- Windows 10+, macOS 12 Monterey+ and Linux. Can also be used as a web app in Chrome, Edge, Brave or another Chromium browser. ChromeOS is not officially supported.
3Recovery phrase and security
- Backup method
- A 20-word backup (SLIP39) by default. You can also choose Multi-share Backup, which splits the recovery phrase into several shares, or 12 or 24 words (BIP39).
- PIN
- You choose 4 to 50 digits. After ten wrong attempts the wallet is wiped.
- Passphrase
- Supported, up to 50 characters. You type it on the touchscreen or in Trezor Suite; it is not stored anywhere.
- Switching to another wallet
- Possible: a 20-word backup works in wallets with SLIP39 support, a 12- or 24-word backup in wallets with BIP39.
Lost access or starting over?
4Updates
- How to install updates
- Via Trezor Suite on a computer or phone. This model still receives updates.
Other information
- Works with
- Bitcoin wallets such as Sparrow and Electrum
- Connects with BTC Direct
- Yes
- Help from Trezor
- Trezor Support
- Warranty
- 2 years with BTC Direct Shop. How the warranty works
Trezor Safe 5 - Bitcoin-only
1Check authenticity
Check that your Trezor Safe 5 - Bitcoin-only is genuine
- Check that the packaging (which sometimes comes in plastic film) and the hologram seal on the USB-C port are undamaged.
- The box contains the device (with screen protector), a USB-C cable and a starter pack: two backup cards, a guide, a safety leaflet and stickers.
- Both backup cards should be blank.
- The wallet ships without firmware. Trezor Suite installs the official, signed firmware the first time you connect it.
- During that first connection, Trezor Suite uses the secure element to check that the device is genuine. If in doubt, stop and contact Trezor Support.
- Seal
- Yes: a hologram seal over the USB-C port that leaves 'VOID' behind when removed. The box sometimes comes in plastic film.
- What's in the box
- Trezor Safe 5 Bitcoin-only, USB-C to USB-C cable, two backup cards for 20 words, getting-started guide and stickers
2Setup
Official download pagetrezor.io/start
- Software
- Trezor Suite
- Phone or computer required?
- Yes, setup and use go through Trezor Suite on a computer or Android phone, connected with the USB-C cable. You cannot set up the wallet with an iPhone.
- Mobile
- Android 12 or later with all features via USB-C; on iOS 15+ you can only view balances, not send or set up
- Desktop
- Windows 10+, macOS 12 Monterey+ and Linux. Can also be used as a web app in Chrome, Edge, Brave or another Chromium browser. ChromeOS is not officially supported.
3Recovery phrase and security
- Backup method
- A 20-word backup (SLIP39) by default. You can also choose Multi-share Backup, which splits the recovery phrase into several shares, or 12 or 24 words (BIP39).
- PIN
- You choose 4 to 50 digits. After sixteen wrong attempts the wallet is wiped.
- Passphrase
- Supported, up to 50 characters. You type it on the touchscreen or in Trezor Suite; it is not stored anywhere.
- Switching to another wallet
- Possible: a 20-word backup works in wallets with SLIP39 support, a 12- or 24-word backup in wallets with BIP39.
Lost access or starting over?
4Updates
- How to install updates
- Via Trezor Suite on a computer, in the web version or on Android; not via iOS. This model still receives updates.
Other information
- Works with
- Bitcoin wallets such as Sparrow and Electrum
- Connects with BTC Direct
- Yes
- Help from Trezor
- Trezor Support
- Warranty
- 2 years with BTC Direct Shop. How the warranty works
Trezor Safe 3 - Bitcoin-only
1Check authenticity
Check that your Trezor Safe 3 - Bitcoin-only is genuine
- Check that the packaging and the hologram seal on the USB-C port are undamaged.
- The box contains the device, two backup cards, a getting-started guide, a safety leaflet, stickers and a USB-C cable.
- Both backup cards should be blank.
- The wallet ships without firmware. Trezor Suite installs the official, signed firmware the first time you connect it.
- During that first connection, Trezor Suite uses the secure element to check that the device is genuine. If in doubt, stop and contact Trezor Support.
- Seal
- Yes: a hologram seal over the USB-C port that leaves 'VOID' behind when removed
- What's in the box
- Trezor Safe 3 Bitcoin-only, USB-C to USB-C cable, two backup cards for 20 words, getting-started guide and stickers
2Setup
Official download pagetrezor.io/start
- Software
- Trezor Suite
- Phone or computer required?
- Yes, there is no battery. Setup and use go through Trezor Suite on a computer or Android phone; you cannot set up the wallet with an iPhone.
- Mobile
- Android 12 or later with all features via USB-C; on iOS 15+ you can only view balances, not send or set up
- Desktop
- Windows 10+, macOS 12 Monterey+ and Linux. Can also be used as a web app in Chrome, Edge, Brave or another Chromium browser. ChromeOS is not officially supported.
3Recovery phrase and security
- Backup method
- A 20-word backup (SLIP39) by default. You can also choose Multi-share Backup, which splits the recovery phrase into several shares, or 12 or 24 words (BIP39).
- PIN
- You choose 4 to 50 digits. After sixteen wrong attempts the wallet is wiped.
- Passphrase
- Supported, up to 50 characters. You enter it with the buttons on the wallet or in Trezor Suite; it is not stored anywhere.
- Switching to another wallet
- Possible: a 20-word backup works in wallets with SLIP39 support, a 12- or 24-word backup in wallets with BIP39.
Lost access or starting over?
4Updates
- How to install updates
- Via Trezor Suite on a computer, in the web version or on Android; not via iOS. This model still receives updates.
Other information
- Works with
- Bitcoin wallets such as Sparrow and Electrum
- Connects with BTC Direct
- Yes
- Help from Trezor
- Trezor Support
- Warranty
- 2 years with BTC Direct Shop. How the warranty works
BitBox
BitBox02 Nova
1Check authenticity
Check that your BitBox02 Nova is genuine
- Check that the transparent vacuum bag with the grey pattern is still properly sealed on all four sides.
- Connect the BitBox. Even before you unlock it, the BitBoxApp automatically runs the Attestation Check.
- Do you see a warning? Then don't continue and contact BitBox Support.
- Seal
- Yes: the wallet comes in a transparent vacuum bag with a grey pattern, sealed on all four sides
- What's in the box
- BitBox02 Nova, microSD card, USB-C extension cable, USB-A to USB-C adapter, USB-C to Lightning adapter, rubber pull straps and stickers
2Setup
Official download pagebitbox.swiss/start
- Software
- BitBoxApp for Windows, macOS, Linux, Android, iOS and iPadOS
- Phone or computer required?
- Yes, you set up the wallet with the BitBoxApp on a computer, Android device, iPhone or iPad.
- Mobile
- Android 9+ via USB-C; iOS 16+ and iPadOS 16+ via Bluetooth
- Desktop
- Windows 10+, macOS 12+ and Linux (x86_64)
3Recovery phrase and security
- Backup method
- By default the backup goes to the included microSD card, unencrypted. You can also write the recovery words down on paper: 24 words (BIP39) by default, or 12.
- PIN
- No PIN but a device password, which you type on the BitBox itself. After ten wrong attempts the wallet is reset and you restore it from your backup. In the Nova, a counter in the hardware keeps track of those ten attempts.
- Passphrase
- Supported, up to 149 characters (standard ASCII). Turn it on in the BitBoxApp under Settings > Manage device > Expert settings > Passphrase; you enter it on the BitBox.
- Switching to another wallet
- Possible: the recovery words follow BIP39 and work on any other hardware wallet with BIP39 support.
Lost access or starting over?
4Updates
Update requiredCheck in the BitBoxApp which firmware you have. Lower than 9.26.5? Then install the update: it fixes the issues BitBox reported in August 2026. There is no known abuse of them.
- How to install updates
- In the BitBoxApp via Settings > Manage device > Firmware. The firmware ships with the app; after an update the wallet supports the same coins as before.
Other information
- Works with
- For bitcoin: Sparrow, Electrum, Specter and Wasabi. With the Multi Edition also MyEtherWallet, Rabby and NuFi (Ethereum and EVM) and AdaLite and NuFi (Cardano)
- Supported coins
- BitBox's overview
- Connects with BTC Direct
- Yes
- Help from BitBox
- BitBox SupportContact BitBox
- Warranty
- 2 years with BTC Direct Shop. How the warranty works
- In the shop
- BitBox02 Nova at BTC Direct Shop
BitBox 02 - Bitcoin only edition
1Check authenticity
Check that your BitBox 02 - Bitcoin only edition is genuine
- Check that the transparent vacuum bag with the grey pattern is still properly sealed on all four sides.
- Connect the BitBox. Even before you unlock it, the BitBoxApp automatically runs the Attestation Check.
- Do you see a warning? Then don't continue and contact BitBox Support.
- Seal
- Yes: the wallet comes in a transparent vacuum bag with a grey pattern, sealed on all four sides
- What's in the box
- BitBox02, microSD card, USB-C extension cable, USB-A to USB-C adapter, rubber pull straps and stickers
2Setup
Official download pagebitbox.swiss/start
- Software
- BitBoxApp for Windows, macOS, Linux and Android
- Phone or computer required?
- Yes, you set up the wallet with the BitBoxApp on a computer or Android device.
- Mobile
- Android 9+ with USB-OTG; no support for iPhone
- Desktop
- 64-bit only: Windows 10+, macOS 12+ and Linux (Debian 11.6+, Ubuntu 22.04+, Fedora 36+). Does not work on Chromebooks.
3Recovery phrase and security
- Backup method
- By default the backup goes to the included microSD card, unencrypted. You can also write the recovery words down on paper: 24 words (BIP39) by default, or 12.
- PIN
- No PIN but a device password, which you type on the BitBox itself. After ten wrong attempts the wallet is reset and you restore it from your backup.
- Passphrase
- Supported, up to 149 characters (standard ASCII). Turn it on in the BitBoxApp under Settings > Manage device > Expert settings > Passphrase; you enter it on the BitBox.
- Switching to another wallet
- Possible: the recovery words follow BIP39 and work on any other hardware wallet with BIP39 support.
Lost access or starting over?
4Updates
Update requiredCheck in the BitBoxApp which firmware you have. Lower than 9.26.5? Then install the update: it fixes the issues BitBox reported in August 2026. There is no known abuse of them.
- How to install updates
- In the BitBoxApp via Settings > Manage device > Firmware. The firmware ships with the app.
Other information
- Works with
- Sparrow, Electrum, Specter and Wasabi
- Connects with BTC Direct
- Yes
- Help from BitBox
- BitBox SupportContact BitBox
- Warranty
- 2 years with BTC Direct Shop. How the warranty works
BitBox 02 - Multi edition
1Check authenticity
Check that your BitBox 02 - Multi edition is genuine
- Check that the transparent vacuum bag with the grey pattern is still properly sealed on all four sides.
- Connect the BitBox. Even before you unlock it, the BitBoxApp automatically runs the Attestation Check.
- Do you see a warning? Then don't continue and contact BitBox Support.
- Seal
- Yes: the wallet comes in a transparent vacuum bag with a grey pattern, sealed on all four sides
- What's in the box
- BitBox02, microSD card, USB-C extension cable, USB-A to USB-C adapter, rubber pull straps and stickers
2Setup
Official download pagebitbox.swiss/start
- Software
- BitBoxApp for Windows, macOS, Linux and Android
- Phone or computer required?
- Yes, you set up the wallet with the BitBoxApp on a computer or Android device.
- Mobile
- Android 9+ with USB-OTG; no support for iPhone
- Desktop
- 64-bit only: Windows 10+, macOS 12+ and Linux (Debian 11.6+, Ubuntu 22.04+, Fedora 36+). Does not work on Chromebooks.
3Recovery phrase and security
- Backup method
- By default the backup goes to the included microSD card, unencrypted. You can also write the recovery words down on paper: 24 words (BIP39) by default, or 12.
- PIN
- No PIN but a device password, which you type on the BitBox itself. After ten wrong attempts the wallet is reset and you restore it from your backup.
- Passphrase
- Supported, up to 149 characters (standard ASCII). Turn it on in the BitBoxApp under Settings > Manage device > Expert settings > Passphrase; you enter it on the BitBox.
- Switching to another wallet
- Possible: the recovery words follow BIP39 and work on any other hardware wallet with BIP39 support.
Lost access or starting over?
4Updates
Update requiredCheck in the BitBoxApp which firmware you have. Lower than 9.26.5? Then install the update: it fixes the issues BitBox reported in August 2026. There is no known abuse of them.
- How to install updates
- In the BitBoxApp via Settings > Manage device > Firmware. The firmware ships with the app; after an update the wallet supports the same coins as before.
Other information
- Works with
- Bitcoin: Sparrow, Electrum, Specter, Wasabi. Ethereum and EVM: MyEtherWallet, Rabby, NuFi. Cardano: AdaLite, NuFi
- Supported coins
- BitBox's overview
- Connects with BTC Direct
- Yes
- Help from BitBox
- BitBox SupportContact BitBox
- Warranty
- 2 years with BTC Direct Shop. How the warranty works
- In the shop
- BitBox 02 - Multi edition at BTC Direct Shop
Blockstream
Blockstream Jade Plus
1Check authenticity
Check that your Blockstream Jade Plus is genuine
- During setup in the Blockstream app, tap 'Genuine Check'.
- Confirm on the Jade with 'Yes' so that it signs the challenge.
- Successful? Then tap 'Continue with Jade'. If you use a different app, or the Jade has already been set up, use verify.blockstream.com for the check.
- Does the check say the Jade is not genuine? Then don't use it and contact Blockstream Support right away.
- What's in the box
- Jade Plus, USB-C to USB-C cable, getting-started guide, two recovery sheets, two compact seed sheets and stickers
2Setup
Official download pageblockstream.com/app
- Software
- Blockstream app (formerly Blockstream Green) for Windows, macOS, Linux, Android and iOS
- Phone or computer required?
- Not for setup: with Advanced Setup you configure the Jade Plus entirely on the device itself (QR mode). To make transactions, you do need a companion app on a phone or computer.
- Mobile
- Android 7.0+ (Bluetooth or USB-C) and iOS 16.0+ (Bluetooth)
- Desktop
- Blockstream app for Windows (x86_64), macOS (Intel and Apple Silicon) and Linux (x86_64 AppImage)
3Recovery phrase and security
- Backup method
- 12 words by default, or 24 via Advanced Setup, to write down on the recovery sheets. On the compact seed sheets you can also record the phrase as a SeedQR. Blockstream recommends adding a metal backup.
- PIN
- Six digits, entered on the Jade. After three wrong attempts the Jade and the blind oracle erase their keys, and you restore the wallet with your recovery phrase. A separate duress PIN is optional.
- Passphrase
- Supported (BIP39). Activate it via Options > BIP39 Passphrase before you open a wallet, choose Next Login Only or Always Ask, and type it on the Jade (Manual or WordList). Mind the capital letters.
- Switching to another wallet
- Possible: with your recovery phrase (BIP39) on a new Jade or another compatible wallet.
Lost access or starting over?
4Updates
Update requiredFirst install firmware 1.0.38 or later, and only then set up the Jade. Version 1.0.37 fixes a memory issue discovered in December 2025; 1.0.38 blocks rolling back to an older version. There is no known abuse.
- How to install updates
- There are four ways: with the Blockstream app (on desktop via USB, on mobile via USB or Bluetooth), via the Update Web Portal in a WebSerial browser such as Chrome, air-gapped with JadeLink, or via the command line. Preferably update before setting up.
Other information
- Works with
- Sparrow, Nunchuk, Specter, BlueWallet, Electrum, Liana, Keeper, Bitcoin Safe, SideSwap and HWI/Bitcoin Core
- Connects with BTC Direct
- No
- Help from Blockstream
- Blockstream Support
- Warranty
- 2 years with BTC Direct Shop. How the warranty works
- In the shop
- Blockstream Jade Plus at BTC Direct Shop
Blockstream Jade Core
1Check authenticity
Check that your Blockstream Jade Core is genuine
- During setup in the Blockstream app, tap 'Genuine Check'.
- Confirm on the Jade with 'Yes' so that it signs the challenge.
- Successful? Then tap 'Continue with Jade'. If you use a different app, or the Jade has already been set up, use verify.blockstream.com for the check.
- Does the check say the Jade is not genuine? Then don't use it and contact Blockstream Support right away.
- What's in the box
- Jade Core, USB-C to USB-C cable, getting-started guide, two recovery sheets and stickers
2Setup
Official download pageblockstream.com/app
- Software
- Blockstream app (formerly Blockstream Green) for Windows, macOS, Linux, Android and iOS
- Phone or computer required?
- Yes, you complete the last setup steps in a companion app on a computer or phone, via USB-C or Bluetooth.
- Mobile
- Android 7.0+ (Bluetooth or USB-C) and iOS 16.0+ (Bluetooth)
- Desktop
- Blockstream app for Windows (x86_64), macOS (Intel and Apple Silicon) and Linux (x86_64 AppImage)
3Recovery phrase and security
- Backup method
- 12 words by default, or 24 via Advanced Setup, to write down on the recovery sheets. Blockstream recommends adding a metal backup.
- PIN
- Six digits, entered on the Jade. After three wrong attempts the Jade and the blind oracle erase their keys, and you restore the wallet with your recovery phrase. A separate duress PIN is optional.
- Passphrase
- Supported (BIP39). Activate it via Options > BIP39 Passphrase before you open a wallet, choose Next Login Only or Always Ask, and type it on the Jade (Manual or WordList). Mind the capital letters.
- Switching to another wallet
- Possible: with your recovery phrase (BIP39) on a new Jade or another compatible wallet.
Lost access or starting over?
4Updates
- How to install updates
- Via the Blockstream app (on desktop via USB, on mobile via USB or Bluetooth), via the Update Web Portal in a WebSerial browser such as Chrome, or via the command line. Preferably update before setting up.
Other information
- Works with
- Sparrow, Electrum, Nunchuk, BlueWallet and HWI. Wallets that only connect via QR code are not an option, because the Jade Core has no camera
- Connects with BTC Direct
- No
- Help from Blockstream
- Blockstream Support
- Warranty
- 2 years with BTC Direct Shop. How the warranty works
- In the shop
- Blockstream Jade Core at BTC Direct Shop
Keystone
Keystone 3 Pro
1Check authenticity
Check that your Keystone 3 Pro is genuine
- On your computer, open keyst.one/authentication (Device Verification) and choose 'Scan QR Code'.
- Point the Keystone's camera at the QR code on that page.
- Type the verification code shown on the Keystone into the website; you'll see the result straight away.
- Does the check fail? Then don't use the Keystone, don't enter a recovery phrase and email [email protected]. Ideally, do this check right after receiving it, before you use the wallet.
- Seal
- You test authenticity with Device Verification; the device also has an anti-tamper mechanism
- What's in the box
- Keystone 3 Pro, USB-C to USB-C cable, user guide, six seed phrase sheets and jelly tape (no microSD card included)
2Setup
- Software
- Keystone Nexus for iOS and Android
- Phone or computer required?
- Not for setup, which you do entirely on the Keystone. For balances and transactions you use a software wallet on a phone or computer, and for Device Verification and updates you need a computer.
- Mobile
- iOS 16.6 or later and Android, for the Keystone Nexus app
- Desktop
- There is no separate desktop app. On a computer, the Keystone works via QR code or USB with browser extensions such as MetaMask, Rabby and OKX, and with desktop wallets such as Sparrow.
3Recovery phrase and security
- Backup method
- 24 words by default, or 12, to write down on the seed phrase sheets. Shamir Backup is also possible: the recovery phrase is then split into several shares (for example 2 of 3). You can manage up to three recovery phrases on one device, each with its own password.
- PIN
- A numeric PIN or a password with letters, numbers and symbols, which you can supplement with up to three fingerprints for unlocking and signing. Forgot your password? After verifying your recovery phrase, you set a new one. If the device is opened, the anti-tamper mechanism erases all sensitive data.
- Passphrase
- Supported. Create it via Device Settings > Wallet Settings > Passphrase and type it on the touchscreen. It is not stored, so you enter it again after every restart (quickly done via 'Passphrase Quick Access' on the lock screen).
- Switching to another wallet
- Possible in any wallet with BIP39. Do watch the derivation path, which can differ between brands: for BTC and ETH it matches Ledger, for other coins not always.
Lost access or starting over?
4Updates
- How to install updates
- With a microSD card (FAT32, file keystone3.bin) or via USB on keyst.one/firmware in Chrome (WebUSB). The battery must be at least 40% charged.
Other information
- Works with
- More than 45 wallets, including MetaMask, Rabby, OKX, Sparrow, BlueWallet, Nunchuk, Solflare, Backpack, Keplr, Tonkeeper, UniSat, Eternl, Lace, NuFi, Safe, XRP Toolkit and Feather
- Supported coins
- Keystone's overview
- Connects with BTC Direct
- No
- Help from Keystone
- Keystone FAQSupport request at Keystone
- Warranty
- 2 years with BTC Direct Shop. How the warranty works
- In the shop
- Keystone 3 Pro at BTC Direct Shop
NGRAVE
NGRAVE
1Check authenticity
Check that your NGRAVE is genuine
- On first start-up, the ZERO asks you to scan a QR code on the NGRAVE website.
- Scan that code with the ZERO's camera. This 'cryptographic attestation' proves that the device is genuine and made by NGRAVE.
- Every time the ZERO starts up, it checks the firmware signature itself. If that is not in order, it won't start.
- Does the box look as if it has been opened or damaged? Leave everything as it is, take photos and email [email protected].
- Seal
- The ZERO cannot be opened without visible damage or traces
- What's in the box
- ZERO only: the ZERO, a USB-C cable and manuals. ZERO + GRAPHENE: also a GRAPHENE (top and bottom plate) and a punch pen
2Setup
Official download pagengrave.io/en/liquid
- Software
- NGRAVE LIQUID for iOS and Android
- Phone or computer required?
- You set everything up on the ZERO itself, but on first start-up you use the ZERO to scan a QR code on the NGRAVE website for the authenticity check. For balances and transactions you use the LIQUID app on your phone (or MetaMask or Rabby); for updates you need a computer.
- Mobile
- Android 12 or later; iPhone 6 or later
- Desktop
- No desktop app. Updates are best installed from Windows 10+ or macOS 12; on Linux via the command line. The ZERO also works with the MetaMask and Rabby browser extensions.
3Recovery phrase and security
- Backup method
- The NGRAVE Perfect Key: 64 hexadecimal characters, equivalent to 24 words. You record it on the stainless steel GRAPHENE plates (in the bundle or sold separately). You can display the 24 words via Settings > Display secret key. From firmware 1.5, new wallets are only created as a Perfect Key; importing an existing recovery phrase of 12, 15, 18 or 24 words is still possible.
- PIN
- Eight digits on a keypad whose order keeps changing, optionally combined with a fingerprint. After ten wrong PINs the ZERO wipes itself; if you unlock with a fingerprint, you get the option to wipe after five failed attempts. Everything is also wiped if sensors detect that the device is being opened.
- Passphrase
- Supported, via Settings > Passphrase: 1 to 512 characters, case-sensitive, typed on the touchscreen. Each passphrase opens its own hidden wallet and is not stored on the ZERO.
- Switching to another wallet
- Possible: convert the Perfect Key to 24 words (BIP39) and import them into another ZERO or another wallet.
Lost access or starting over?
4Updates
- How to install updates
- With NGRAVE's official update tool on a computer (preferably Windows 10+ or macOS 12, or Linux via the command line), while the ZERO is in 'update mode' via USB-C. Only firmware signed by NGRAVE is accepted, and you cannot go back to an older version.
Other information
- Works with
- MetaMask and Rabby. Since firmware 1.8 the ZERO works with the Universal QR protocol (open UR standard), so more wallets can connect
- Supported coins
- NGRAVE's overview
- Connects with BTC Direct
- Yes
- Help from NGRAVE
- NGRAVE SupportContact NGRAVE
- Warranty
- 2 years with BTC Direct Shop. How the warranty works
- In the shop
- NGRAVE at BTC Direct Shop
SafePal
SafePal S1
1Check authenticity
Check that your SafePal S1 is genuine
- Check that the package is closed and undamaged and that the anti-counterfeit stickers on the box are intact.
- Switch on the wallet and choose your language. A QR code appears on the 'Device Authentication' screen.
- Open that QR code with your phone's browser and enter the device's six-digit code on the verification page.
- You now see whether the device is genuine and unused. If you don't get an authentication screen or the check fails, don't use the device and contact SafePal.
SafePal: verify authenticitysafepalsupport.zendesk.comBackground on the authenticity checksafepalsupport.zendesk.com
- Seal
- Yes: anti-counterfeit stickers on the box
- What's in the box
- SafePal S1, cleaning cloth, three mnemonic phrase cards, user guide, app download card, two stickers and a USB cable
2Setup
Official download pagesafepal.com/en/download
- Software
- SafePal App for iOS and Android, plus the SafePal Extension for Chrome, Edge and Firefox
- Phone or computer required?
- Yes. On first start-up you scan the QR code on the device with your phone for the authenticity check, and you manage balances and transactions in the SafePal App. You create the wallet itself on the device.
- Mobile
- iOS 15.0 or later and Android
- Desktop
- You install updates from Windows or macOS via USB. On a computer, the wallet also works with the SafePal Extension (Chrome, Edge, Firefox).
3Recovery phrase and security
- Backup method
- A recovery phrase (mnemonic phrase) of 12, 18 or 24 words, which you write down on the three mnemonic phrase cards.
- PIN
- Six to twelve digits. The digits show as dots and you can shuffle the order of the keys. After too many wrong attempts the wallet erases the private key and you restore it with your recovery phrase.
- Passphrase
- Supported. After entering your PIN, turn it on via Settings > Passphrase. Up to 60 characters (letters, numbers, symbols), case-sensitive. Each passphrase gives a separate wallet under the same recovery phrase.
- Switching to another wallet
- Possible in any wallet with BIP39/BIP44 support.
Lost access or starting over?
4Updates
- How to install updates
- Only via a computer (Windows or Mac), not via your phone. Download upgrade.bin from safepal.com/upgrade with your serial number, put the S1 in 'Upgrade Mode' via USB and drag the file onto the virtual drive.
Other information
- Works with
- You use the wallet with the SafePal App and the SafePal Extension
- Supported coins
- SafePal's overview
- Connects with BTC Direct
- No
- Help from SafePal
- SafePal Support
- Warranty
- 2 years with BTC Direct Shop. How the warranty works
- In the shop
- SafePal S1 at BTC Direct Shop
SafePal S1 Pro
1Check authenticity
Check that your SafePal S1 Pro is genuine
- Check that the package is closed and undamaged and that the anti-counterfeit stickers on the box are intact.
- Switch on the wallet and choose your language. A QR code appears on the 'Device Authentication' screen.
- Open that QR code with your phone's browser and enter the device's six-digit code on the verification page.
- You now see whether the device is genuine and unused. If you don't get an authentication screen or the check fails, don't use the device and contact SafePal.
SafePal: verify authenticitysafepalsupport.zendesk.comBackground on the authenticity checksafepalsupport.zendesk.com
- Seal
- Yes: anti-counterfeit stickers on the box
- What's in the box
- SafePal S1 Pro, cleaning cloth, three mnemonic phrase cards, user guide, app download card, two stickers and a USB cable
2Setup
Official download pagesafepal.com/en/download
- Software
- SafePal App for iOS and Android, plus the SafePal Extension for Chrome, Edge and Firefox
- Phone or computer required?
- Yes. On first start-up you scan the QR code on the device with your phone for the authenticity check, and you manage balances and transactions in the SafePal App. You create the wallet itself on the device.
- Mobile
- iOS 15.0 or later and Android
- Desktop
- You install updates from Windows or macOS via USB. On a computer, the wallet also works with the SafePal Extension (Chrome, Edge, Firefox).
3Recovery phrase and security
- Backup method
- A recovery phrase (mnemonic phrase) of 12, 18 or 24 words, which you write down on the three mnemonic phrase cards. Via Settings > Seed Verification you check that you wrote it down correctly.
- PIN
- Six to twelve digits, which you can change via Settings > Change PIN; a keypad in random order (Random PIN Keypad) is optional. After too many wrong attempts the wallet erases the private key and you restore it with your recovery phrase.
- Passphrase
- Supported, via Settings > Passphrase on the device. Up to 60 characters (letters, numbers, symbols), case-sensitive. Each passphrase gives a separate wallet under the same recovery phrase.
- Switching to another wallet
- Possible in any wallet with BIP39/BIP44 support.
4Updates
- How to install updates
- Only via a computer (Windows or Mac), not via your phone. Download upgrade.bin from safepal.com/upgrade with your serial number, put the S1 Pro in 'Upgrade Mode' via USB and drag the file onto the virtual drive.
Other information
- Works with
- You use the wallet with the SafePal App and the SafePal Extension
- Supported coins
- SafePal's overview
- Connects with BTC Direct
- No
- Help from SafePal
- SafePal Support
- Warranty
- 2 years with BTC Direct Shop. How the warranty works
- In the shop
- SafePal S1 Pro at BTC Direct Shop
SafePal X1
1Check authenticity
Check that your SafePal X1 is genuine
- Check that the package is closed and undamaged and that the anti-counterfeit stickers on the box are intact.
- Switch on the X1, choose your language and connect it via Bluetooth to the SafePal App (version 4.2.0 or higher) via Hardware Wallet > SafePal X1 > Start Connection.
- Tap 'Activate' in the app, after which the app checks the device.
- If activation succeeds, you see the serial number and the time of activation. If the device turns out not to be genuine or has been used before, don't use it and contact SafePal.
SafePal: verify authenticitysafepalsupport.zendesk.comBackground on the authenticity checksafepalsupport.zendesk.com
- Seal
- Yes: anti-counterfeit stickers on the box
- What's in the box
- SafePal X1, cleaning cloth, three mnemonic phrase cards, user guide, app download card, two stickers and a USB cable
2Setup
Official download pagesafepal.com/en/download
- Software
- SafePal App for iOS and Android, plus the SafePal Extension for Chrome, Edge and Firefox
- Phone or computer required?
- Yes. You first activate the X1 via Bluetooth in the SafePal App; only then can you create a wallet on the device.
- Mobile
- iOS 15.0 or later and Android, with SafePal App 4.2.0 or higher
- Desktop
- For updates you need a computer with USB. On a computer, the wallet also works with the SafePal Extension (Chrome, Edge, Firefox).
3Recovery phrase and security
- Backup method
- A recovery phrase (mnemonic phrase) whose length you choose when creating it: 12, 18 or 24 words. You write it down on the three mnemonic phrase cards.
- PIN
- You set the PIN when creating the wallet and use it to confirm every transaction. The X1 has a self-destruct mechanism.
- Passphrase
- Supported. In SafePal wallets a passphrase is up to 60 characters long (letters, numbers, symbols) and case-sensitive.
- Switching to another wallet
- Possible in any wallet with BIP39/BIP44 support.
4Updates
- How to install updates
- Only via a computer, not via your phone. Download upgrade.bin from safepal.com/upgrade with your serial number, connect the X1 via USB, choose 'Enter Upgrade Mode' and drag the file onto the virtual drive.
Other information
- Works with
- You use the wallet with the SafePal App and the SafePal Extension
- Supported coins
- SafePal's overview
- Connects with BTC Direct
- No
- Help from SafePal
- SafePal Support
- Warranty
- 2 years with BTC Direct Shop. How the warranty works
- In the shop
- SafePal X1 at BTC Direct Shop
Tangem
Tangem Wallet 2.0
1Check authenticity
Check that your Tangem Wallet 2.0 is genuine
- Download the official Tangem app from the App Store or Google Play.
- Open the app and hold the card against the back of your phone. The app automatically checks whether the chip and firmware come from Tangem.
- If you see the 'Create Wallet' screen, the card is genuine and has never been activated before.
- If the app says the wallet is already active even though you haven't done anything, reset the card to factory settings. If the authenticity check fails, don't create a wallet and contact Tangem Support. Send photos of the card and packaging, and mention where you bought the card.
- Seal
- Tangem does not use authenticity stickers; the app tests whether the card is genuine
- What's in the box
- Three Tangem cards (BTC Direct Shop sells sets of three; Tangem itself supplies sets of two or three), a getting-started leaflet and a specification sheet
2Setup
Official download pagetangem.com/enVia the download button on the homepage
- Software
- Tangem app for iOS and Android
- Phone or computer required?
- Yes, you always need a phone with NFC and the Tangem app, including to get started.
- Mobile
- iOS 15.0+ or Android 6.0+ with full NFC support. Does not work on the iPhone 6/6s or the first iPhone SE.
- Desktop
- There is no desktop version; the card only works with the mobile app.
3Recovery phrase and security
- Backup method
- No recovery phrase by default. The private key is generated on the chip and copied to 1 or 2 backup cards during setup; you cannot add cards later. You can also create the wallet with a 12- or 24-word recovery phrase (generated in the app) or import an existing recovery phrase.
- PIN
- An access code of your choice: a word, phrase or number, typed in the app. After six wrong attempts you have to wait longer per attempt, increasing by one second up to a maximum of 45 seconds; the card is not wiped. Forgot the code? Reset it in the app with a second card from the set. Biometrics in the app are optional.
- Passphrase
- Limited. Only when importing an existing recovery phrase (12, 15, 18, 21 or 24 words) can you add a passphrase in the app.
- Switching to another wallet
- Only if you created the wallet with a recovery phrase (BIP39). Without a recovery phrase, the key exists only on the cards. Even with a recovery phrase, access in another wallet is not guaranteed.
Lost access or starting over?
4Updates
- How to install updates
- Not needed and not possible: the firmware is written to the chip once and cannot be changed afterwards. New features and coins arrive through updates to the Tangem app.
Other information
- Works with
- You connect to dApps via WalletConnect in the Tangem app
- Supported coins
- Tangem's overview
- Connects with BTC Direct
- No
- Help from Tangem
- Tangem SupportContact Tangem
- Warranty
- 2 years with BTC Direct Shop. How the warranty works
- In the shop
- Tangem Wallet 2.0 at BTC Direct Shop
OneKey
OneKey Pro
1Check authenticity
Check that your OneKey Pro is genuine
- Inspect the packaging: the box must not have been opened or resealed, the 'self-destruct' label must be intact and the hologram seal on the device must not have been removed.
- Switch on the wallet. It must be factory-new: no PIN, no recovery phrase and no wallet.
- Pair it with the OneKey App and start the authenticity check: click the account name, choose your hardware wallet and go to 'Edit' > 'Device authentication'; then confirm on the device.
- If 'Verification successful' appears, you have a genuine OneKey device. If a seal is broken or the wallet has already been set up, don't use it and contact OneKey Support.
- Seal
- Yes: a 'self-destruct' label on the box and a hologram seal on the device. The shrink wrap is only for protection and says nothing about authenticity.
- What's in the box
- OneKey Pro, USB-C cable and three recovery sheets
2Setup
Official download pageonekey.so/download
- Software
- OneKey App for Windows, macOS, Linux, iOS and Android, plus a Chrome extension
- Phone or computer required?
- Not for setup: you create the recovery phrase offline on the device. For balances, transactions and the authenticity check you use the OneKey App on a phone or computer.
- Mobile
- iOS and iPadOS 14.0+, Android 8.0+
- Desktop
- Windows 10+, macOS 10.11+ and Linux (Ubuntu 12.04+, Fedora 21+, Debian 8+)
3Recovery phrase and security
- Backup method
- A 12- or 24-word recovery phrase, which you write down on the three recovery sheets.
- PIN
- Six to fifty digits on the touchscreen, which you can supplement with your fingerprint. After five wrong PINs in a row the wallet is reset. With 'Attach to PIN' (from firmware 4.15.0), a second PIN opens a hidden passphrase wallet directly.
- Passphrase
- Supported. Turn it on on the device via Settings > Wallet > Passphrase; you type it in the OneKey App and confirm on the wallet. Up to 50 characters (ASCII 32-126), and it is not stored anywhere. Each passphrase opens its own hidden wallet.
- Switching to another wallet
- The recovery phrase follows the BIP39 standard.
Lost access or starting over?
4Updates
- How to install updates
- Via the OneKey App or at firmware.onekey.so. Rolling back to versions with known vulnerabilities is blocked.
Other information
- Works with
- MetaMask, Rabby, OKX Wallet and Sparrow; dApps also via WalletConnect v2
- Supported coins
- OneKey's overview
- Connects with BTC Direct
- No
- Help from OneKey
- OneKey Support
- Warranty
- 2 years with BTC Direct Shop. How the warranty works
- In the shop
- OneKey Pro at BTC Direct Shop
OneKey Classic 1S
1Check authenticity
Check that your OneKey Classic 1S is genuine
- Inspect the packaging: the box must not have been opened or resealed, the 'self-destruct' label must be intact and the hologram seal on the device must not have been removed.
- Switch on the wallet. It must be factory-new: no PIN, no recovery phrase and no wallet.
- Pair it with the OneKey App and start the authenticity check: click the account name, choose your hardware wallet and go to 'Edit' > 'Device authentication'; then confirm on the device.
- If 'Verification successful' appears, you have a genuine OneKey device. If a seal is broken or the wallet has already been set up, don't use it and contact OneKey Support.
- Seal
- Yes: a 'self-destruct' label on the box and a hologram seal on the device. The shrink wrap (missing on the Classic series from September to November 2025) is only for protection and says nothing about authenticity.
- What's in the box
- OneKey Classic 1S, USB-C cable, three recovery sheets and a sticker
2Setup
Official download pageonekey.so/download
- Software
- OneKey App for Windows, macOS, Linux, iOS and Android, plus a Chrome extension
- Phone or computer required?
- Not for setup: you create the recovery phrase offline on the device. For balances, transactions and the authenticity check you use the OneKey App on a phone or computer.
- Mobile
- iOS 14.0+ and Android 8.0+
- Desktop
- Windows 10+, macOS 10.11+ and Linux (Ubuntu 12.04+, Fedora 21+, Debian 8)
3Recovery phrase and security
- Backup method
- A 12- or 24-word recovery phrase, which you write down on the three recovery sheets.
- PIN
- Six to nine digits, only 1 to 9 (no 0). If you use the app, the wallet shows where the digits are and you tap those positions in the app. After five wrong PINs in a row the wallet is reset. 'Attach to PIN' is available from firmware 3.14.0.
- Passphrase
- Supported. Turn it on on the device via Settings > Security > Passphrase; you type it in the OneKey App and confirm on the wallet. Up to 50 characters (ASCII 32-126), and it is not stored anywhere. Each passphrase opens its own hidden wallet.
- Switching to another wallet
- The recovery phrase follows the BIP39 standard.
Lost access or starting over?
4Updates
- How to install updates
- Via the OneKey App or at firmware.onekey.so. Rolling back to versions with known vulnerabilities is blocked.
Other information
- Works with
- MetaMask, Rabby, OKX Wallet and Sparrow; dApps also via WalletConnect v2
- Supported coins
- OneKey's overview
- Connects with BTC Direct
- No
- Help from OneKey
- OneKey Support
- Warranty
- 2 years with BTC Direct Shop. How the warranty works
- In the shop
- OneKey Classic 1S at BTC Direct Shop
OneKey Classic 1S Pure
1Check authenticity
Check that your OneKey Classic 1S Pure is genuine
- Inspect the packaging: the box must not have been opened or resealed, the 'self-destruct' label must be intact and the hologram seal on the device must not have been removed.
- Connect the wallet. It must be factory-new: no PIN, no recovery phrase and no wallet.
- Pair it with the OneKey App and start the authenticity check: click the account name, choose your hardware wallet and go to 'Edit' > 'Device authentication'; then confirm on the device.
- If 'Verification successful' appears, you have a genuine OneKey device. If a seal is broken or the wallet has already been set up, don't use it and contact OneKey Support.
- Seal
- Yes: a 'self-destruct' label on the box and a hologram seal on the device. The shrink wrap (missing on the Classic series from September to November 2025) is only for protection and says nothing about authenticity.
- What's in the box
- OneKey Classic 1S Pure, USB-C cable, three recovery sheets and a sticker
2Setup
Official download pageonekey.so/download
- Software
- OneKey App for Windows, macOS, Linux, iOS and Android, plus a Chrome extension
- Phone or computer required?
- There is no battery, so the wallet always has to be connected via USB-C to a phone, computer or other power source. You create the recovery phrase on the device itself; for balances, transactions and the authenticity check you use the OneKey App.
- Mobile
- iOS 14.0+ and Android 8.0+
- Desktop
- Windows 10+, macOS 10.11+ and Linux (Ubuntu 12.04+, Fedora 21+, Debian 8)
3Recovery phrase and security
- Backup method
- A 12- or 24-word recovery phrase, which you write down on the three recovery sheets.
- PIN
- Six to nine digits, only 1 to 9 (no 0). If you use the app, the wallet shows where the digits are and you tap those positions in the app. After five wrong PINs in a row the wallet is reset.
- Passphrase
- Supported. Turn it on on the device via Settings > Security > Passphrase; you type it in the OneKey App and confirm on the wallet. Up to 50 characters (ASCII 32-126), and it is not stored anywhere. Each passphrase opens its own hidden wallet.
- Switching to another wallet
- The recovery phrase follows the BIP39 standard.
Lost access or starting over?
4Updates
- How to install updates
- Via the OneKey App or at firmware.onekey.so.
Other information
- Works with
- MetaMask, Rabby, OKX Wallet and Sparrow; dApps also via WalletConnect v2
- Supported coins
- OneKey's overview
- Connects with BTC Direct
- No
- Help from OneKey
- OneKey Support
- Warranty
- 2 years with BTC Direct Shop. How the warranty works
- In the shop
- OneKey Classic 1S Pure at BTC Direct Shop
SecuX
SecuX Neo Series
1Check authenticity
Check that your SecuX Neo Series is genuine
- Check that the seal labels on the box and device are intact and clearly legible.
- Set up the wallet yourself; it generates the 24 words on its screen. Never use a recovery phrase or PIN that has already been filled in for you.
- SecuX never asks for your 24 words. Good to know: the 'Firmware Check' in the app only looks for updates and says nothing about authenticity.
- Seal
- Yes: the box and device are closed with tamper-resistant labels
- What's in the box
- NeoGold: wallet, USB-C cable, two recovery sheets and getting-started guide. Neo-X: additionally two X-SEED plates and an engraving pen
2Setup
Official download pagesecuxtech.com/pages/connect-wallet
- Software
- SecuX Wallet app for iOS and Android
- Phone or computer required?
- You set the PIN and 24 words on the wallet itself; after that you need the SecuX Wallet app on your smartphone.
- Mobile
- iOS 12+ and Android 6.0+
- Desktop
- No desktop version; the wallet only works with the SecuX Wallet mobile app
3Recovery phrase and security
- Backup method
- 24 words on paper recovery sheets; with the Neo-X you can also engrave them into the X-SEED plates
- PIN
- Four to eight digits. After five wrong attempts the wallet is reset.
- Switching to another wallet
- Possible in wallets that support BIP32, BIP39 and BIP44.
Lost access or starting over?
4Updates
- How to install updates
- Wirelessly via Bluetooth in the SecuX Wallet app, which checks for new firmware itself.
Other information
- Works with
- MetaMask and WalletConnect
- Supported coins
- SecuX's overview
- Connects with BTC Direct
- Yes
- Help from SecuX
- SecuX documentationContact SecuX
- Warranty
- 2 years with BTC Direct Shop. How the warranty works
- In the shop
- SecuX Neo Series at BTC Direct Shop
SecuX V20
1Check authenticity
Check that your SecuX V20 is genuine
- Check that the seal labels on the box and device are intact and clearly legible.
- Set up the wallet yourself; it generates the 24 words on its screen. Never use a recovery phrase or PIN that has already been filled in for you.
- SecuX never asks for your 24 words. Good to know: the 'Firmware Check' in the app only looks for updates and says nothing about authenticity.
- Seal
- Yes: the box and device are closed with tamper-resistant labels
- What's in the box
- SecuX V20, USB-C cable, protective case, two recovery sheets and quick start guide
2Setup
Official download pagesecuxtech.com/pages/connect-wallet
- Software
- SecuXess web app and the SecuX Mobile app
- Phone or computer required?
- You set the PIN and 24 words on the wallet itself; for management and transactions you use the web app or the mobile app.
- Mobile
- iOS 12+ and Android 6.0+, via Bluetooth
- Desktop
- Windows 10+, macOS 10.13.6+, Linux or ChromeOS, in the browser (Chrome 71+ or Opera 57+)
3Recovery phrase and security
- Backup method
- 24 words (BIP39) on paper recovery sheets. Restoring also works with a 12- or 18-word recovery phrase.
- PIN
- Four to eight digits. After five wrong attempts the wallet is reset.
- Passphrase
- Supported, as a 'Hidden Wallet': a passphrase of 1 to 99 characters with its own PIN of four to eight digits.
- Switching to another wallet
- Possible in wallets that support BIP32, BIP39 and BIP44.
Lost access or starting over?
4Updates
- How to install updates
- With the SecuXess web app via a USB cable in Chrome, or wirelessly with the SecuX Firmware Update app.
Other information
- Works with
- MetaMask (via QR code) and WalletConnect 2.0
- Supported coins
- SecuX's overview
- Connects with BTC Direct
- Yes
- Help from SecuX
- SecuX documentationContact SecuX
- Warranty
- 2 years with BTC Direct Shop. How the warranty works
- In the shop
- SecuX V20 at BTC Direct Shop
SecuX Nifty
1Check authenticity
Check that your SecuX Nifty is genuine
- Check that the seal labels on the box and device are intact and clearly legible.
- Set up the wallet yourself; it generates the 24 words on its screen. Never use a recovery phrase or PIN that has already been filled in for you.
- SecuX never asks for your 24 words. Good to know: the 'Firmware Check' in the app only looks for updates and says nothing about authenticity.
- Seal
- Yes: the box and device are closed with tamper-resistant labels
- What's in the box
- SecuX Nifty, USB-C cable, aluminium seed plate and two recovery sheets
2Setup
Official download pagesecuxtech.com/pages/connect-wallet
- Software
- SecuX Wallet app for iOS and Android
- Phone or computer required?
- You set the PIN and 24 words on the wallet itself; after that you need the SecuX Wallet app on your smartphone.
- Mobile
- iOS 12+ and Android 6.0+
- Desktop
- No desktop version; the wallet only works with the SecuX Wallet mobile app
3Recovery phrase and security
- Backup method
- 24 words on paper recovery sheets and on the included aluminium plate
- PIN
- Four to eight digits. After five wrong attempts the wallet is reset.
- Passphrase
- Not available
- Switching to another wallet
- Possible in wallets that support BIP32, BIP39 and BIP44.
Lost access or starting over?
4Updates
- How to install updates
- Wirelessly via Bluetooth in the SecuX Wallet app, which checks for new firmware itself.
Other information
- Works with
- WalletConnect 2.0; support for MetaMask has been announced
- Supported coins
- SecuX's overview
- Connects with BTC Direct
- Yes
- Help from SecuX
- SecuX documentationContact SecuX
- Warranty
- 2 years with BTC Direct Shop. How the warranty works
- In the shop
- SecuX Nifty at BTC Direct Shop
SecuX W20C-PLUS
1Check authenticity
Check that your SecuX W20C-PLUS is genuine
- Check that the seal labels on the box and device are intact and clearly legible.
- Set up the wallet yourself; it generates the 24 words on its screen. Never use a recovery phrase or PIN that has already been filled in for you.
- SecuX never asks for your 24 words. Good to know: the 'Firmware Check' in the app only looks for updates and says nothing about authenticity.
- Seal
- Yes: the box and device are closed with tamper-resistant labels
- What's in the box
- For the W20 series: wallet, USB cable, protective case, two recovery sheets and quick start guide
2Setup
Official download pagesecuxtech.com/pages/connect-wallet
- Software
- SecuXess web app and the SecuX Mobile app
- Phone or computer required?
- You set the PIN and 24 words on the wallet itself; for management and transactions you use the web app or the mobile app.
- Mobile
- iOS 12+ and Android 6.0+, via Bluetooth
- Desktop
- Windows 10+, macOS 10.13.6+, Linux or ChromeOS, in the browser (Chrome 71+ or Opera 57+)
3Recovery phrase and security
- Backup method
- 24 words (BIP39) on paper recovery sheets. Restoring also works with a 12- or 18-word recovery phrase.
- PIN
- Four to eight digits. After five wrong attempts the wallet is reset.
- Passphrase
- Supported, as a 'Hidden Wallet': a passphrase of 1 to 99 characters with its own PIN of four to eight digits.
- Switching to another wallet
- Possible in wallets that support BIP32, BIP39 and BIP44.
Lost access or starting over?
4Updates
- How to install updates
- With the SecuXess web app via a USB cable in Chrome, or wirelessly with the SecuX Firmware Update app.
Other information
- Works with
- MetaMask (via QR code) and WalletConnect
- Supported coins
- SecuX's overview
- Connects with BTC Direct
- Yes
- Help from SecuX
- SecuX documentationContact SecuX
- Warranty
- 2 years with BTC Direct Shop. How the warranty works
- In the shop
- SecuX W20C-PLUS at BTC Direct Shop
SecuX W10C-PLUS
1Check authenticity
Check that your SecuX W10C-PLUS is genuine
- Check that the seal labels on the box and device are intact and clearly legible.
- Set up the wallet yourself; it generates the 24 words on its screen. Never use a recovery phrase or PIN that has already been filled in for you.
- SecuX never asks for your 24 words.
- Seal
- Yes: the box and device are closed with tamper-resistant labels
- What's in the box
- For the W10 series: wallet, USB cable, black pouch, two recovery sheets and quick start guide
2Setup
Official download pagesecuxtech.com/pages/connect-wallet
- Software
- SecuXess web app
- Phone or computer required?
- Yes. Without a battery, the wallet only works when connected to a computer, and for management and transactions you use the SecuXess web app.
- Mobile
- Not supported; this wallet is for computers only
- Desktop
- Windows 10, macOS 10.13.6+, Linux or ChromeOS, in the browser (Chrome 71+ or Opera 57+)
3Recovery phrase and security
- Backup method
- 24 words (BIP39) on paper recovery sheets. Restoring also works with a 12- or 18-word recovery phrase.
- PIN
- Four to eight digits. After five wrong attempts the wallet is reset.
- Passphrase
- Supported, as a 'Hidden Wallet': a passphrase of 1 to 99 characters with its own PIN of four to eight digits.
- Switching to another wallet
- Possible in wallets that support BIP32, BIP39 and BIP44.
Lost access or starting over?
4Updates
- How to install updates
- With the SecuXess web app via a USB cable in Chrome.
Other information
- Supported coins
- SecuX's overview
- Connects with BTC Direct
- Yes
- Help from SecuX
- SecuX documentationContact SecuX
- Warranty
- 2 years with BTC Direct Shop. How the warranty works
- In the shop
- SecuX W10C-PLUS at BTC Direct Shop
Foundation
Passport Prime
1Check authenticity
Check that your Passport Prime is genuine
- Inspect the packaging: the box is closed with a layer of self-adhesive bubble wrap with shrink wrap around it.
- Switch on the Prime, scan the QR code with your phone so that Envoy opens, and connect via QuantumLink.
- During setup, the Prime automatically runs a Security Check: via Envoy, Foundation's validation server tests a key from the secure element.
- If the check fails, the device may have been tampered with or swapped in transit. Then don't use it and email [email protected].
- Seal
- Yes: self-adhesive bubble wrap and shrink wrap around the box. Because customs sometimes opens parcels, the Security Check is at least as important
- What's in the box
- Passport Prime, setup card, three Keycards in Faraday sleeves and a USB-C charging cable
2Setup
Official download pagefoundation.xyz/envoy
Foundation's setup guidedocs.foundation.xyzExtra guide: setup with a manual backupdocs.foundation.xyz
- Software
- Envoy for iOS and Android
- Phone or computer required?
- Yes. You start by scanning a QR code with your phone and then go through everything in the Envoy app (QuantumLink), including the Security Check and the first firmware update.
- Mobile
- iOS and Android via the Envoy app, available from the App Store, Google Play or F-Droid
- Desktop
- Foundation has no desktop app. On a computer you use third-party wallets such as Sparrow, via QR code, USB or a file.
3Recovery phrase and security
- Backup method
- Magic Backup by default: the Master Key is split into three shares using Shamir Secret Sharing (two on Keycards via NFC, one encrypted in Envoy and your Apple or Google account), and two shares are enough to recover. If you set up manually, you can also choose 2-of-3 entirely on the Keycards, or write down the BIP39 recovery phrase (also as a SeedQR).
- PIN
- A PIN of 6 to 12 digits or a password with letters and numbers. After ten wrong attempts in a row the Prime erases the Master Key and you restore it from your backup. The device has active tamper protection.
- Passphrase
- Supported, via 'Apply Passphrase' in the Bitcoin Wallet app on the device. The passphrase is not stored and gives a separate wallet; you can use several.
- Switching to another wallet
- Possible: via Settings > Advanced Backups > View Seed Words you see the Master Key as a 'BIP39-compliant' recovery phrase. Conversely, you can import a recovery phrase from another compatible wallet.
Lost access or starting over?
4Updates
- How to install updates
- Automatically via Envoy over QuantumLink (download, verify and install), or manually with an update file from GitHub.
Other information
- Works with
- Sparrow, Nunchuk, Specter, Electrum and BlueWallet. Pairing is via QR code; signing via QR code, USB or a file
- Connects with BTC Direct
- No
- Help from Foundation
- Foundation Support
- Warranty
- 2 years with BTC Direct Shop. How the warranty works
- In the shop
- Passport Prime at BTC Direct Shop
ERA
ERA Wallet
1Check authenticity
Check that your ERA Wallet is genuine
- On first start-up, tap START and install the 'ERA Wallet Companion' app using the QR code on the screen.
- Choose VERIFY on the device and 'Start verification' in the app. The app shows a QR code.
- Scan it with the ERA's camera. The secure chip signs the response and the ERA shows a QR code of its own.
- Scan that with the app in turn. If you see 'Authenticity check success', the device is genuine and is activated. You can repeat the check later via Settings > Authenticity Check in the app.
ERA: verify authenticityguide.era-wallet.comBackground on the authenticity checkguide.era-wallet.com
- Seal
- Yes, the box is delivered sealed
- What's in the box
- ERA Wallet, wireless charger (without USB adapter), three ERA Recovery Cards, a paper recovery sheet and a quick start leaflet
2Setup
- Software
- ERA Wallet Companion for iOS and Android
- Phone or computer required?
- Yes. On first start-up you do the authenticity check with the ERA companion app on your phone, and firmware updates also run through the phone (NFC).
- Mobile
- iOS 13.0+ and Android for the companion app; for updates you need a phone with NFC
- Desktop
- No desktop app of its own. On a computer, the ERA works via QR code with Sparrow, Guarda and browser extensions such as Keplr and Suiet, among others.
3Recovery phrase and security
- Backup method
- The recommended option is the ERA Recovery Card: an encrypted NFC backup with its own PIN (three cards included). After 15 wrong PINs the card locks permanently. You can also use a 12- or 24-word recovery phrase on paper, or Shamir shares (20 or 33 words per share, with a threshold of your choice). One device holds up to ten separate wallets, each with its own recovery phrase.
- PIN
- A PIN of 4 to 8 digits or a password of 4 to 256 characters. After five wrong attempts the device resets itself and all wallets are erased. On top of that, you can set a separate wallet password for each wallet.
- Passphrase
- Supported: in the wallet via the settings icon > Passphrase > Create, typed on the touchscreen. When you switch the device off, the passphrase is forgotten; one passphrase per wallet is active at a time.
- Switching to another wallet
- Possible with the paper recovery phrase (12 or 24 words) in another BIP39 wallet. An ERA Recovery Card can only be read by an ERA device.
Lost access or starting over?
4Updates
- How to install updates
- Via NFC with the ERA companion app on your phone (battery at least 40%). Before installing, the device checks the signature. Firmware, bootloader and the ERA Lens database each get their own update.
Other information
- Works with
- OKX, Bitget Wallet, MetaMask, Rabby, imToken, Nunchuk, BlueWallet, Sparrow, Solflare, Backpack, Guarda, VESPR, Suiet, Keplr, XRP Toolkit, Tonkeeper and LetsExchange, plus any wallet with EIP-4527 support
- Supported coins
- ERA's overview
- Connects with BTC Direct
- No
- Help from ERA
- ERA Support
- Warranty
- 2 years with BTC Direct Shop. How the warranty works
- In the shop
- ERA Wallet at BTC Direct Shop
Does the manufacturer's explanation differ from what is written here? Then follow the manufacturer's instructions.
Need help with your wallet? Contact BTC Direct Shop customer service.
Last checked on 11 October 2026
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